Shipping

No. Unfortunately we only ship within the borders of South Africa.

It depends on where you are. Orders are shipped directly to you from our suppliers and usually ship within 24-48 hours. Delivery details will be provided in your confirmation email.

We try our best to have orders delivered within 48 hours however from time to time deliveries are affected by external factors such as strikes, accidents, or other unforeseen events.

If you have not received your delivery within 48 hours you are welcome to contact us at +27 (0)21 007 3833 or by email at info@hype.co.za.

We use all major carriers, and local courier partners.

Product

We always aim to make sure our customers have the best online shopping experience, but if you do need to return an order, we’re happy to help. Below we have listed the conditions for a return to be accepted.

Conditions of return for refund on non-defective goods
Goods will only be accepted for refund by Hype Direct (Pty) Ltd if the goods are returned by the customer in a new and working order with all package contents included.Goods that are returned by the customer within 21 days and that meet the condition above will be refunded by Hype Direct (Pty) Ltd in full within 14 business days. Any goods returned after 21 days will not be accepted for refund by Hype Direct (Pty) Ltd.


Conditions of return for refund or replacement of defective or potentially defective goods
Goods deemed to be defective  and returned by the customer will only be accepted for replacement or refund by Hype Direct (Pty) Ltd if they have not been subject to Physical, Water, or Power Related DamageDefective goods returned within 21 days by the customer and that meet the condition above will be fast-tracked for an immediate replacement or refund within 14 business days (Monday-Friday) by Hype Direct (Pty) Ltd. Goods that are returned after 21 days of purchase and deemed to be defective by the customer will be subject to a thorough inspection by Hype Direct (Pty) Ltd’s partners and suppliers before a replacement or refund is issued.

Other

You can contact us through our contact page! We will be happy to assist you.

Customer support

+27 (0)21 007 3833

Send a message

info@hype.co.za