Detailed description of goods and/or services
Hype Direct (Pty) Ltd is a business operating in the Ecommerce Industry that facilitates online ordering and shipping of goods. Goods are shipped directly from its partners and suppliers to customers that checkout on Hype Direct (Pty) Ltd’s website.
Subject to availability and receipt of payment, requests will be processed within 1 business day (Monday-Friday) and shipping information will be confirmed by email and/or SMS notification/s.
We try our best to have orders delivered within 48 business hours however from time to time deliveries are affected by external factors such as strikes, accidents, or other unforeseen events.
The product offering on this website is available to South African customers only.
Return and Refunds policy
The provision of goods and services by Hype Direct (Pty) Ltd is subject to availability. In cases of unavailability and the inability to fulfill an order, Hype Direct (Pty) Ltd will refund the customer in full within 14 business days.
4.1.1 Goods will only be accepted for refund by Hype Direct (Pty) Ltd if the goods are returned by the customer in a new and working order with all package contents included.
4.2.3 Goods that are returned after 21 days of purchase and deemed to be defective by the customer will be subject to a thorough inspection by Hype Direct (Pty) Ltd’s partners and suppliers before a replacement or refund is issued.
Hype Direct (Pty) Ltd shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal Information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:
Payment options accepted
Payment may be made via Visa, MasterCard or Instant EFT upon checkout.
Card acquiring and security
Card transactions will be acquired for Hype Direct (Pty) Ltd via one of the selected payment gateway partners. All providers follow strict security protocols and no card details are stored on Hype Direct (Pty) Ltd’s website.
Customer details separate from card details
Customer details will be stored by Hype Direct (Pty) Ltd separately from card details which are entered by the customer through one of the selected payment gateway providers upon checkout.
Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is
South African Rand (ZAR).
Hype Direct (Pty) Ltd takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website,
customer service and support, dispute resolution and delivery of goods.
Country of domicile
This website is governed by the laws of South Africa and Hype Direct (Pty) Ltd chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.
Hype Direct (Pty) Ltd may, in its sole discretion, change this agreement or any part thereof at any time without notice.
This website is run by Hype Direct (Pty) Ltd based in South Africa
- CIPC registration number 2020/594901/07
- VAT number 4670292673
Hype Direct (Pty) Ltd contact details
Company Physical Address: Lagoon, Drive, Salt Rock, Ballito
Telephone: +27 (0)21 007 3833