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Return and Refunds policy The provision of goods and services by Hype Direct (Pty) Ltd is subject to availability. In cases of unavailability and the inability to fulfil an order, Hype Direct (Pty) Ltd will refund the customer. All refunds made by Hype Direct (Pty) Ltd will take 7 days to process.
Conditions of return for refund on non-defective goods
Any non-defective goods returned, will need to be returned to Hype Direct (Pty) Ltd at the customer's cost. Hype Direct (Pty) Ltd will deduct the shipping cost from the final credit amount once approved.
Goods that are returned by the customer within 14 days will be subject to a return assessment. If the item is in a new and working order with the packing in its original condition, the item will be refunded by Hype Direct (Pty) Ltd in full.
Goods that are returned by the customer within 14 days and that are considered used, installed, configured, and or damaged during the return assessment may be rejected or accepted subject to a 15% handling fee.
Any goods returned after 21 days will not be accepted back by Hype Direct (Pty) Ltd.
Conditions of return for refund or replacement of defective or potentially defective goods
Goods deemed to be defective and returned by the customer will only be accepted for replacement or refund by Hype Direct (Pty) Ltd if they have not been subject to Physical, Water, or Power Related Damage.
Goods deemed to be defective by the customer will be subject to a thorough inspection and return approval process that may take up to 14 days.
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